Terms and Conditions

1. IDENTIFICATION OF THE SERVICE PROVIDER

These Terms and Conditions govern the access, use, and contracting of services offered by Nova Enterprice Online (NEO), with its business address at:

35250 Date Palm Dr, Suite C, Cathedral City, California, United States.

Contact Email: contact@novaenterprice.online

Website: novaenterprice.online

By accessing the website, requesting a quote, contracting services, or making any payment, the Client fully accepts these Terms and Conditions.

2. PURPOSE

NEO provides professional services related to:

• Web application development.

• Mobile application development.

• Front-End development.

• Back-End development.

• Design and implementation of digital solutions.

• Third-party service integrations.

• Technology consulting.

• Software maintenance and optimization.

The technologies used may include, among others:

Next.js, Astro, Expo, Firebase, Redux, Neon, Vercel, HTML, CSS, JavaScript, TypeScript, React, React Native, Tailwind CSS, Python

NEO reserves the right to modify the technologies used whenever necessary for the proper execution of the project.

3. QUOTATIONS AND ACCEPTANCE

Any quotation issued by NEO shall be considered informational until:

a) The client expressly accepts it in writing; and

b) The required initial payment is received.

No contractual obligation shall exist until both requirements have been fulfilled.

4. PAYMENTS

All payments must be made in the currency indicated on the invoice or commercial proposal.

NEO may require:

• Full advance payment.

• Partial advance payment.

• Milestone-based payments.

• Recurring payments for maintenance or ongoing services.

Recurring payments do not constitute automatically renewing subscriptions unless expressly agreed to in writing.

5. REFUND POLICY

5.1 Eligible Requests

Clients may request a full refund only within the first forty-eight (48) hours after payment confirmation.

5.2 Business Hours

Refund requests will be processed exclusively from Monday through Friday between 7:00 a.m. and 6:00 p.m., California time.

If a request is received outside of those hours and the forty-eight (48) hour period expires before the next available business hours, the request shall be considered untimely and no refund shall be granted.

5.3 Non-Refundable Expenses

Under no circumstances shall the following be refundable:

Domains, Web hosting, SSL certificates, Software licenses, Third-party services, Infrastructure services, Administrative costs, Operational expenses already incurred, Bank fees, Payment platform fees.

5.4 Domain Transfers

When the client has financed a domain, NEO shall only be obligated to facilitate the transfer of the domain in accordance with the policies of the corresponding registrar.

5.5 Projects in Production

Once a project has begun development, entered production, been deployed, or been partially or fully delivered, there shall be no right to any refund.

6. CLIENT OBLIGATIONS

The client agrees to:

• Provide truthful information.

• Deliver materials necessary for the project.

• Respond to approval requests in a timely manner.

• Keep contact information updated.

• Not use the services for illegal activities.

Delays caused by the client shall automatically extend delivery timelines.

7. INTELLECTUAL PROPERTY

All source code, designs, documents, architectures, and developments created by NEO shall remain the exclusive property of NEO until the client has paid all amounts due in full.

Upon full payment, ownership of the delivered project shall be transferred to the client, except for:

Internal NEO tools, Third-party frameworks, Open-source libraries, Reusable components, Proprietary methodologies, Proprietary templates.

NEO shall retain all rights to such elements.

8. THIRD-PARTY SERVICES

NEO may use third-party services including, but not limited to:

Vercel, Firebase, Neon, Email service providers, Cloud services, Payment processors.

NEO shall not be liable for interruptions, changes, failures, or losses caused by such external providers.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

NEO shall not be liable for:

Loss of revenue, Loss of profits, Loss of business opportunities, Loss of data, Indirect damages, Incidental damages, Special damages, Consequential damages.

NEO's total cumulative liability shall not exceed the amount actually paid by the client during the three (3) months preceding the event giving rise to the claim.

10. SERVICE AVAILABILITY

NEO does not guarantee that:

• The website will operate without interruption.

• Services will be permanently available.

• Systems will be free of errors.

• Services will be compatible with all devices or platforms.

11. PRIVACY

NEO collects only contact information necessary for:

• Commercial communications.

• Service provision.

• Billing.

• Technical support.

The processing of personal data shall be governed by the current Privacy Policy.

12. TERMINATION

NEO may suspend or terminate any service immediately when:

• A contractual breach exists.

• Fraudulent activities exist.

• Improper use of the services exists.

• Legal or security risks exist.

13. FORCE MAJEURE

NEO shall not be liable for delays or failures caused by:

Natural disasters, Fires, Earthquakes, Cyberattacks, Internet interruptions, Failures of third-party providers, Government actions, Labor disputes, Events beyond its reasonable control.

14. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California and applicable federal laws of the United States.

15. DISPUTE RESOLUTION

Any dispute shall initially be resolved through good-faith negotiations.

If no agreement is reached within thirty (30) days, the dispute shall be submitted to binding arbitration in California in accordance with the rules of the American Arbitration Association (AAA).

The parties expressly waive the right to a jury trial to the maximum extent permitted by law.

16. MODIFICATIONS

NEO may modify these Terms and Conditions at any time.

The modifications shall become effective upon publication on the website.

Continued use of the services shall constitute acceptance of such modifications.

17. CONTACT

For legal or contractual inquiries:

Nova Enterprice Online (NEO)

35250 Date Palm Dr, Suite C

Cathedral City, California

United States

Email: contact@novaenterprice.online